• Supervise Reception and Reservations personnel to ensure optimum occupancy and average room rate for the purpose of maximizing revenue.
• Monitors Front Office personnel to ensure guests receive prompt, cordial attention and personal recognition.
• Monitor Front Office personnel, and particularly Guest Relations personnel. Known repeat guests and other VIP receive special attention and personal recognition.
• Establishes and maintains effective employee relations.
• Assists Director of Rooms in personnel related manner such as interviewing, appraising and counselling.
• Identify training needs, assists in development formal training plans and implementing training sessions.
• Inspect frequently for cleanliness and orderliness, the lobby, reception and cashier's desk and, on a random basis, VIP rooms prior to arrival.
• Perform related duties and special projects as assigned.