To ensure that guest service such as check-in and check-out are done courteously, promptly and efficiently. Rules and regulations, grooming codes and code of conduct of employees as well as customer relations are adhered to at all times. Maintain intimate knowledge of departmental standards and procedures Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest's name at every opportunity. To ensure that check-in procedures are done in detail and correctly such as, getting the mode of payment, collecting guest ID/ passport, collecting of business card and obtaining departure time etc. Keeps abreast of all modifications to accounting policies and procedures Safeguard the cash float assigned and to be fully accountable for it. Aware of various types of billing and to ensure that all necessary documents are attached to registration card. To be familiar to the measure and the steps to be taken when the system fails and all back up procedures. Familiar with the steps of checking out along with cash transactions, currency exchange and credit notes. To be familiar as to how take reservations, be it walk in guest or a future date. Ensure that all guests’ requests and queries are handled in a polite, efficient manner and a high level of customer service in consistently maintained. Refer to supervisor/ Duty Manager if unable to assist. Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state. Report any discrepancies such as skippers and dispute on bills so that action can be taken and no loss is suffered. Answers telephone calls and answers general building/membership questions or transfers calls to the appropriate administrator. Responsible for keeping up to date with information on activities and programs and other general information Ensure a high level of product knowledge of the hotel and local area and know the daily happenings in the hotel. Ensure that Duty Manager and Front Office Manager is kept fully aware of any relevant feedback from either the customers or from other department. Assist guests with any inquiries regarding local entertainment, restaurants or transportation Maintain efficient and effective flow of information with guests and all internal departments Handle additional duties as needed by guests or management.